iSpring Sales FAQs

Our standard payment terms are upon receipt of the invoice. In some cases, iSpring also offers 2/10 Net 30 terms. That means you can pay within 30 days or receive a 2% discount by paying in 10 days. If the payment terms in your company are more than Net 30, iSpring may increase the fees upon prior notice.

If payment is not made by the due date, iSpring shall be entitled to receive the amount due plus a late payment charge at the rate under applicable law on all amounts that are not paid on or before the due date.

Products available for purchase on iSpring website show prices excluding EU VAT.

iSpring does not charge VAT (value-added tax) for business purchases, if you provide a valid EU VAT number. However, iSpring is required to collect European Union value-added tax (“EU VAT”) from non-taxable EU customers*.

If you are a non-taxable EU customer, EU VAT will be included in the total charge when your order is processed. You will be charged EU VAT at the rate applicable in the EU Member State to which you belong (in which you are established, have your permanent address, or usually reside). The actual VAT amount will be shown during "Checkout" after you fill out your billing address.

*You are considered a non-taxable EU customer unless you have provided iSpring with a valid EU VAT number.

PLEASE NOTE THAT YOU WILL TAKE FULL RESPONSIBILITY FOR THE ACCURACY OR ADEQUACY OF THE PAYMENT INFORMATION PROVIDED BY YOU UPON PROCESSING YOUR ORDER.

For online payments, license details are emailed within one business day but are usually delivered faster. If you make a payment via check or bank transfer, the details will be sent after the payment is received, which can take up to two weeks.

We offer a subscription-based model for iSpring products. This model requires annual payments. 

A lifetime license for iSpring Suite is also available. Please contact us if you are interested.

We accept Visa, MasterCard, American Express and Discover.

We prefer bank transfers/ACH payments and also accept company checks.  Purchase Orders can be used in some cases.

Contact us for detailed bank information. We can always provide you with an invoice upon request. 

Please note that special discounts don’t apply to Purchase Orders.

Yes, we have volume discounts starting with a 3-seat license purchase. The discount increases as a function of the number of licenses purchased. Contact us for detailed volume discounts.

Please note that volume discounts cannot be combined with educational, governmental, or non-profit discounts.

Yes, we provide an educational discount to the following groups of customers:

• Enrolled K-12 and higher education students

• Employed teachers, faculty and staff members

Special offers are not combined with educational discounts. To take advantage of an educational discount, please fill out this form and we will get back to you shortly. You will then need to provide valid verification of your academic status.

Please note that we don’t offer educational discounts for iSpring Learn LMS.

Yes, we offer discounts off the standard retail price listed online for qualified non-profit organizations. To acquire a Non-Profit License, please mention that you are non-profit to your iSpring sales rep or fill out this form, and we will get back to you shortly. You will then be asked to provide proof of your non-profit status.

To qualify for an iSpring Non-Profit License, organizations in the US must be qualified as §501(c)(3) organizations or specific §509 organizations, as defined by the United States Revenue Code. If your company is outside the United States, you must provide us with an equivalent document issued by your country.

Please note that we don’t offer non-profit discounts for iSpring Learn LMS.

Yes, we offer discounts to governmental organizations. Special offers are not combined with governmental discounts.

To get a governmental discount, please fill out this form and we will get back to you soon. Note that you will need to verify your eligibility for the program.

Please note that we don’t offer governmental discounts for iSpring Learn LMS.

Yes. iSpring provides special limited time offers, discounts, or reduced prices on its products and services that are subject to special terms and conditions.

No. If you took advantage of a special offer when you first purchased a product, any further subscription renewals will be at the regular price.

Yes, we have a 30-day money-back guarantee for a lifetime license of iSpring desktop products.

If you want a refund for an iSpring desktop product subscription, please provide us with detailed information about the reasons our product didn’t help you achieve your learning goals. Our Support Team will try their best to resolve the issue. We will refund your payment if the solution is not found, the product doesn’t work correctly or doesn’t fit your learning objectives, e.g., doesn’t support the PowerPoint transition effects or animations that you use in your learning materials.

Products purchased during special offers are not covered by the money-back guarantee, nor are any of our SaaS products like iSpring Learn. You are welcome to try out the features and options of our SaaS products during the 14-day free trial to make sure they meet your requirements perfectly.

iSpring products are delivered electronically. After the payment is processed, you will receive an email that includes license data and/or download links. If you already have an iSpring Suite trial version installed, you can register it with the license data provided.

You can also find and manage your license details in your account on the iSpring website.

Yes, if the license will be used by the same person. Each license can be activated only on one computer. So, to use your license on another computer, you will first need to deactivate it on the computer from which you will move the license

If you want to move the license or reinstall it, please go through the following steps:

Uninstall the product on the computer from which you will are going to move the license.

1. Choose "Deactivate the license on this computer" during the uninstallation.

2. Install the product on another computer.

3. Activate it.

FYI: If you have already activated the program on one computer and uninstalled it without deactivation, you can easily reinstall, then uninstall it with deactivation.

You can manage your licenses from your account on the iSpring website. If you have questions on licensing or your account, please contact us. 

Technical support is provided for all clients with an active subscription plan. Depending on the product and your license type, you will receive the following support at no additional charge: 

• With an active iSpring Suite Max, iSpring Learn LMS, or iSpring Market subscription, you will get 24/7 support via phone, email, and chat. 

• With an active subscription to the iSpring Suite authoring toolkit or one of its standalone tools (iSpring QuizMaker, iSpring Converter Pro, iSpring Cam Pro, iSpring River, iSpring Page, and iSpring Flip), you will receive email ticket support.

• For iSpring Suite lifetime license holders, email ticket support is available during the first year of the product’s use. 

You are also welcome to use a wide selection of iSpring online resources:  

• Help articles with step-by-step guides on how to use each product

• Video reviews, how-tos, and tutorials on our YouTube channel

• iSpring Community, where members help each other and  get help from our support team

• The iSpring blog with 600+ articles, how-tos, and tool reviews

• Free weekly webinars with iSpring professionals and industry experts

iSpring Suite Max is a pricing plan that includes the desktop iSpring Suite authoring toolkit and a number of additional services for fast and easy course creation and collaboration online:

Content Library: a collection of 68,000+ assets for your eLearning courses - templates, characters, locations, icons, and buttons.

iSpring Space: 

• An online space for keeping files at hand and sharing them with your team 

• An online authoring tool for creating microcourses with graded quizzes right in your browser and collaborating on them with your colleagues

Regular updates: the latest authoring features at no additional cost.

Users with an active subscription can update their software at no additional cost.

iSpring Suite lifetime license holders can upgrade the toolkit to the latest version and get a year of support for an additional fee.

To check the price to upgrade, please visit the Upgrade Center.

If you’re using iSpring Suite or iSpring Learn LMS, you will get all the updates for free while your subscription is active.

If you have an outdated version of iSpring Suite, you can get the latest version at a reduced price. Plus, there are special discounts available for government, educational and non-profit organizations.

To check out your upgrade price, please visit the Upgrade Center.

If you have a multi-user license to update, please contact us. Our specialists will be happy to help you find the most cost-efficient solution for your needs, co-term your existing licenses, and provide you with a detailed breakdown of your options.

Yes, you are more than welcome to upgrade your license to another product to get the freshest authoring capabilities for your projects. Just contact us to get a special price and upgrade your current license.

Yes, you can. iSpring works with many resellers worldwide, and you can purchase iSpring software from whichever software provider you prefer.

Check the list of authorized iSpring Partners to find a reseller in your country. Alternatively, you can purchase iSpring software from the iSpring website and the product will be delivered to you electronically within one business day.

An iSpring reseller is a partner that is authorized to sell iSpring products. To find an iSpring reseller in your region, please view our Worldwide Partner list.

An iSpring reseller is a partner that is authorized to sell iSpring products. To find an iSpring reseller in your region, please view our Worldwide Partner list.

We are happy to offer you affordable training programs which will allow you to get the most out of iSpring products. Our personalized training programs are 100% based on your needs. Whether it's a general overview for content authors who are just getting started with iSpring, or a more targeted seminar with our experts, we're happy to provide you with the right level of information to achieve your goals.

Please contact us and we will get back to you shortly.

Contact us and a Customer Success Manager will get back to you quickly. If you have a technical support or product activation question, please submit a support request.

Tax laws for online sales are changing due to the recent Supreme Court Decision. iSpring is making every reasonable effort to comply with the law, whenever it applies.

Yes, tax-exempt buyers such as charitable entities and resellers can submit tax exemption certificates to iSpring and make purchases without paying tax. If you are a tax-exempt buyer, send it to sales@ispring.com. After your tax-exempt status is confirmed, you will not be charged sales tax when you order from us.

iSpring automatically computes the sales tax on products based on applicable State guidelines. The actual tax amount will be shown during "Checkout" after you fill out your billing address.

Even if your purchase is not subject to sales tax, you may be required to pay Use Tax.

Use tax is similar to sales tax. The difference is who pays the tax to the state.

• Sales Tax is collected and remitted to the state by the seller.
• Use tax is paid directly to the state by the buyer.

When you buy something over the internet or other remote means, and the seller does not collect sales tax, it does not mean the purchase is tax-free. If you live in a state that has a sales tax, you may be required to report the purchase and pay use tax.

For specific details about sales and use taxes, please consult the Department of Revenue in your state, or a tax professional.