FAQ
Here you can find answers to the most popular customer questions on iSpring products.
Flash Output
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What Adobe Flash Player version do I have to have to play iSpring-created interaction?
Flash interactions created with iSpring Kinetics require at least Adobe Flash Player 9.
General
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My hyperlinks won't open. How do I fix this?
Most likely problems with opening hyperlinks are connected with either the security restrictions of your Internet browser that doesn't allow opening pop-up windows, or with your Flash player plug-in that prevents you from opening URLs in local Flash files.
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How is a trial version different from the full version?
The evaluation version of iSpring Kinetics is fully functional and is absolutely identical to the full version in terms of functionality and quality of produced content.
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How can I publish my interaction to the web site?
iSpring creates Flash interactions that can be easily uploaded to the web. To embed your interaction in the web page, you need to have access editing facilities of the website.
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Can iSpring Kinetics interactions be used without integration into an e-learning course?
Yes. Once you publish an interaction, iSpring Kinetics creates a single Flash file that is easy to embed in a web page or send via email.
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Can iSpring interactions be integrated into courses that are not created with iSpring?
Yes. iSpring Kinetics creates interactions in the popular Flash (.SWF) format and produces a single .SWF file output.
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What software do I need to play back iSpring-created interactions?
iSpring Kinetics packages an interaction in a single Flash file of .SWF format. All you need to view the interaction is Adobe Flash Player version 9 or higher.
Installation
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I downloaded iSpring Kinetics, but it won't install. What can I do?
Sometimes files that are downloaded from the Web may become damaged during the downloading process. If this is the case, you will see one of these errors when starting the installer.
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Does iSpring Kinetics integrate with iSpring Pro?
Yes, iSpring Kinetics perfectly integrates with iSpring Pro 6.0, a PowerPoint-based e-learning authoring tool, and allows improving the effectiveness of e-learning courses with the help of interactive experiences.
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What are the system requirements for iSpring Kinetics?
Content Authoring
Multimedia
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Why can't I import my audio files?
If you have specified background audio file(s) for an entire interaction or for particular item, but it doesn't appear in your Flash interaction, please make sure that:
Registration
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I entered my Registration Name and the License Key but I see an error message. What am I doing wrong?
Currently iSpring Kinetics is provided as a part of iSpring Suite only. You can register your copy of iSpring Kinetics with your license details of iSpring Suite.
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Where can I find out the version and the license key of my iSpring Kinetics?
To check the version of your iSpring Kinetics copy and the license details, please do the following:
Size and Compression
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How can I optimize a Flash content for publishing to the web?
It is important to make your content compact for web publishing.
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How does multimedia content quality influence the size of the output Flash file?
Embedded audio files and images significantly increase the output file size. iSpring Kinetics allows you to control compression level and consequently the size of your interaction.
