FAQ
Here you can find answers to the most popular customer questions on iSpring products.
General
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How to make the HTML5 presentation full screen on the iPad?
A HTML5 presentation can be easily run full screen on your iPad. To hide the address bar of Safari browser, you need to save a bookmark of a web page with the HTML5 presentation to your Home screen. In this article you will learn how it is done.
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Why doesn't audio/video automatically play in a HTML5 presentation on my iPad?
This issue is connected with the specifics of iOS which only allows on-click loading and playback of the embedded multimedia. This means that you need to tap the ‘Play’ icon to start the loading process. Once video has loaded, it will start playing automatically.
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How is a trial version different from the full version?
The iSpring Pro evaluation version is fully functional and is absolutely equal to the full version in terms of functionality and quality of content it produces.
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Why several multimedia files can't play simultaneously in my HTML5 presentation on an iPad?
The issue occurs because iOS of your iPad uses a so-called ‘singleton’ media player. This means that you can't play audio and video together, or several audio and video files simultaneously. Say, you launch a video file while audio is still playing. In this case audio playback will be stopped.
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Why do fonts and styles look different when playing my HTML5 presentation on an iPad?
When you are creating your PowerPoint presentation on Windows OS, styles (i.e. bold, italic) for certain fonts are generated by the OS itself. In this case, the styles of these fonts will not be preserved when your HTML5 presentation is played on an iPad, since iOS can’t reproduce these styles.
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Does iSpring Converter preserve fonts and styles of slide notes?
After conversion to HTML5, the font of slide notes will be changed to a default font (Arial). However, iSpring Converter preserves colors, sizes and styles of slide notes.
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Why doesn't my browser play 3D transitions effects?
Opera and Internet Explorer 9 browsers don’t provide CSS 3D transformations support. If you are playing your HTML5 presentation in one of these browsers, 3D transition effects will be replaced with similar 2D effects. (Learn more)
Installation
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Why Did iSpring Converter Add-in Disappear from my PowerPoint?
If iSpring Converter add-in is no longer displayed on your PowerPoint ribbon, it was probably disabled by PowerPoint. Depending on your version of PowerPoint, choose one of the following ways to enable iSpring Converter add-in:
Purchase and Discounts
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What's the difference between a Business and an Educational License?
A Business License grants you the right to use iSpring Suite on one office computer and one home PC or laptop for commercial purposes.
Registration
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Where should I enter the License Key I got after purchase?
After you make a purchase and your order is processed, you should receive an automatic registration email with your license key. To activate your license, you need to follow these steps:
