12 Benefits of an LMS For Recruiters, HR, Sales and Commercial Directors—Expert Opinion
A learning management system (LMS) is an online platform that enables you to streamline your corporate training, identify your team’s...
Automated Training – Free Up Your Team to Focus on More Meaningful Tasks
The word “automation” evokes a broad spectrum of emotions, depending on who you’re talking to. At first glance, it might...
8 Role-Playing Scenarios for Customer Service Training
Customer service mistakes are dangerous. They can cost your company a great deal of money. According to a report by...
21 Call Center Games to Improve Contact Center Performance
Do you want to improve your call agents’ efficiency and enhance their interactions with customers? Call center games can be...
Customer Service Skills Training – How to Run It Online
The quality of the customer service your company provides will have a direct impact on how successful your business becomes...
Reskilling Your Workforce: The Biggest Trend in Recruiting
It may sound dramatic, but saying that the world is facing a reskilling emergency is not an overstatement. According to...
6 Customer Service Training Tools for Every Occasion and Purpose
Every company offers more than its products. Whether it’s a piece of software or clothing, there’s also customer service behind...
5 Master Tips for Creating Customer Service Training Courses
To raise the customer retention rate and simultaneously acquire new clients, your employees must be trained to make every customer...
How to Train Customer Care to Deal with Angry Clients Through Dialog Simulations
We know that you know that the customer is always right. Period. No matter what, the customer is always right...
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